The Team Lead of Experience leads the total Sunday experience across all environments—worship, production, communication. This role ensures that every person who attends TC3 encounters a warm, excellent, gospel-centered environment that reflects the heart of Jesus. The Team Lead of Experience leads with authenticity, discernment, ownership, deep excitement about people, and a commitment to developing leaders who elevate the experience of every guest and member.

This role does not “run Sunday”—it builds the leaders, systems, and culture that consistently deliver a high-quality, spiritually impactful weekend experience.

Core Responsibilities

Lead and Oversee the Full Sunday Experience

Ensure every service environment—from the parking lot to the platform—functions with excellence, warmth, and clarity.
Build systems that support a distraction-free, spiritually transformative worship experience.
Maintain consistency across services and special events.
Shepherd the experience teams with authenticity and gospel-centered leadership.

Lead and Develop Experience Lane Leaders

Invest in the Worship Leader, Production Director, and Communications Director.
Build leaders who develop leaders—empowering them with responsibility, clarity, and coaching.
Cultivate a team culture marked by humility, ownership, and emotional/spiritual health.
Provide honest, constructive feedback that grows individuals and strengthens the team.

Worship + Production + Communications Integration

Align worship, production, and communication rhythms so every Sunday is unified and cohesive.
Ensure series artwork, music planning, production elements, and communication assets support teaching and vision.
Maintain clear expectations and accountability for service planning, preparation, and execution.
Uphold excellence standards with a relational, encouraging, and collaborative leadership posture.

Communications & Brand Alignment

Oversee execution of communication strategies for series, events, and church-wide messaging.
Ensure the TC3 voice remains consistent, authentic, and mission-aligned.
Work collaboratively to deliver timely promotions, clear content, and compelling storytelling.
Guard the clarity and consistency of what people hear, see, and feel.

Systems, Planning, and Execution

Lead weekly Experience Team meetings and alignment conversations.
Maintain Planning Center service plans, schedules, and operational workflows.
Support cross-department collaboration with Team Leader of Ministry and Team Leader of Operations.
Own timelines, deliverables, and execution—leading teams to follow through with excellence.

Key Performance Indicators (KPIs)

Sunday experience evaluated weekly with actionable improvement.
Experience lane leaders fully supported, aligned, and thriving in their roles.
Worship, production, and communication functioning in a unified rhythm.
Volunteer participation and retention improving quarter over quarter.
Series and event messaging consistently executed with excellence.

Competencies (GWC Lens)

Gets It: Understands worship, production, communication systems, and guest experience dynamics.

Wants It: Has a passion for creating excellent, Jesus-centered environments.

Capacity: Leadership strength, emotional intelligence, administrative organization, and strong communication.

EOS – 5 Roles (Team Lead of Experience)

Lead and manage the Worship, Production, Communications.
Own the total weekend experience—planning, preparation, and execution.
Develop and discipline leaders within the Experience lane.
Maintain alignment across Worship, Production, and Communications.
Drive excellence and spiritual impact in every service environment.

Treasure Coast Community Church

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Director of Experience